24小時人工客服

中粵英三語 專人為您服務

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  電話客服

  購買諮詢熱線：1-877-482-5522

  售後客服熱線：1-877-482-5503

  中國大陸客服：400-608-8263

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  微信客服

  iTalkBB微信客服提供7*24小時服務！ 打開微信掃一掃，或在微信中搜索 「iTalkBB 加拿大」即可關注iTalkBB微信號：

  

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  Email支持

  support@italkbb.com

  您還可以選擇發郵件聯繫我們，iTalkBB專業的客服人員會在第一時間回覆您，為您解決問題。

Customer Complaints

iTalkBB makes every effort to resolve your concerns conveniently and professionally in both English and Chinese 24/7. Should you have any questions, follow these steps to ensure your issue is resolved timely:1. Contact iTalkBB Customer Care at 1-877-482-5503 or support@italkbb.com.A Representative will strive to resolve your concern, including transferring you to another team as needed.2. Request to speak with Customer Care Department within iTalkBB.If the Representative or referred team is not able to correct your issue, request to speak with the Representative's Supervisor.Most concerns are resolved by Supervisor, but if necessary, you will be transferred to Support Manager, where your complaint will undergo further review.Support Manager will contact you within three to five days concerning your escalated request. If they are unable to meet this deadline, you will be informed of when you can expect a response.Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.