After placing your order, we will send you a message with a temporary account name and password. After logging intoyour accountonline, you can reset your account name and password via Account Settings.

If you do not receive this message, pleasecontact usOur professional customer service staff are ready to help you at any time.

You can easily update your account information after logging into youronline account. Just follow the steps below:

Please note: For first time users, login information is included in your order confirmation email. If you have not received this email, please contact us. If this is not your first time logging into your online account, please use the email address and password that was setup after the first login.

If you forget your password, please contact us. Our professional customer service staff will verify your identity and either retrieve your password or help you reset it.

Suspend your account for a certain period of time: You can suspend your account by contacting us.

There are no contract limitations for iTalkBB users. We hope to provide you with high-quality service that satisfies your needs! If you wish to cancel your service for any reason, please contact us. Our professional customer service staff are ready to help.

To refer a friend, clickhere and enter your friend’s email address. iTalkBB will send them a sign-up email. If the person you refer signs up for iTalkBB's services through the email link and retains the service for over 30 days, both of you are eligible for rewards. Alternatively, if your friend purchases the service online, in-store, or over the phone, he/she only needs to enter or give your899 numberto the representative in order to earn rewards for the both of you.

Referral credits can be used to pay for your monthly service plan and any add-on features you choose. Login to youraccount, click “Rewards” in the menu bar at the top of the page, and navigate to the “Reward Management” page to redeem your credits.