Frequently Asked Questions
Q. How does Enhanced 911 work?
A. Your address will be registered when setting up AIjia Home Security Camera. In case of an emergency, tap the E911 button in the AIjia App. It instantly shares your home address with 911 dispatchers, improving the effectiveness and reliability. *E911 feature is exclusively for iTalkBB Home Phone users.
Q. Why does WiFi configuration fail during the setup process?
A. AIjia camera’s internet configuration requires a 2.4 Ghz WiFi signal. It does not work with 5 Ghz WiFi signal. Make sure your WiFi password is correct and does not contain special symbol like “%”.
Q. Can I install AIjia Camera on a glass surface?
A. Alijia Camera should be installed on a firm surface, such as wood, stucco, brick or concrete
Q. What is the sight range of AIjia security camera?
A. The best monitoring range is 5 to 25 feet (1.5 to 7.5 meters) from the camera.
Q. How long does it take to fully charge AIjia Camera? How long does the battery last after it is fully charged?
A. It takes about 6 hours to fully charge the battery of AIjia Camera. If motion-triggered recording is under 5 minutes per day, the battery lasts for at least 3 months. You may also purchase AIjia Solar Panel & AIjia Power Bank to provide continuous power supply for AIjia Camera.
Q. Does AIjia Home Security Camera have any accessories?
A. Aijia Camera is compatible with Aijia Cover Case, Power Bank and Solar Panel, which can provide extra protection and power supply for your AIjia Home Security Camera. Accessories are sold separately, you may click here to purchase them.