Credit Card Payment
Upon purchase, Customer must provide iTalkBB a valid credit card number from an accepted issuer (see iTalkBB's website for accepted issuers). Customer authorizes iTalkBB to charge the credit card number ("Credit Card") for all charges arising from Customer's use of the iTalkBB Prime Services. Customer shall notify iTalkBB of any change to the Credit Card information including, without limitation, changes in account number, expiration date and billing address.
Invoicing
iTalkBB will provide Customer with a monthly on-line invoice for iTalkBB Prime Services and bill all charges invoiced to Customer's account to the Credit Card. Charges shall include, Equipment purchases, monthly service fees, usage fees, shipping charges, Early Termination Fees, toll charges, taxes , regulatory/regulatory recovery fees and all other applicable charges. Monthly service fees are paid in advance of each month's iTalkBB Prime Services. Toll charges and other applicable charges are billed at the end of each service month. Deposits, if applicable, are charged at the time of purchase and are invoiced whenever the deposit is reduced by usage to $6.00 dollars. iTalkBB reserves the right to charge Customer's Credit Card at any time during a service month if Customer's toll charges exceed $24.00 dollars. Billing for monthly service fees, deposits and other applicable charges commences upon purchase of iTalkBB Prime Services, and the first month's monthly service fees will be prorated to take into account any partial month of iTalkBB Prime Services. Activation occurs when Customer's Equipment is registered to iTalkBB's systems ("Activation").
Toll Charges
All calls to or from Equipment (or to or from iTalkBB Prime APP)using the iTalkBB Prime Services that originates or terminates in the Public Switched Telephone Network ("PSTN") is subject to the then applicable toll charges that are associated with the service plan Customer has selected. All calls to destinations outside the United States to a party that is not an iTalkBB Prime Services Customer will be charged at the then current international rates published on iTalkBB's website. The duration of each call will be calculated in one minute increments.
Telephone Numbers
Any telephone number provided to Customer by iTalkBB Prime Services shall be leased and not sold. Customer may not use such number with any other devise other than the Equipment (or the iTalkBB Prime APP) with the express prior written consent of iTalkBB Prime Services. iTalkBB reserves the right to change, cancel or move the number in its sole discretion. The availability of all China DID numbers is subject to and dependent upon the network facilities and regulatory environment in China. iTalkBB Prime Services cannot guarantee connection to any China DID from all cities and regions in China. iTalkBB Prime Services further cannot guarantee uninterrupted service on China DIDs.
Billing Disputes
Customer must dispute any charges for the iTalkBB Prime Services within thirty (30) days of receipt of the monthly on-line invoice. Customer understands and agrees that Customer's failure to dispute any charges with the thirty (30) day time period constitutes a waiver of all claims to any dispute.
Late Payment - Non-Payment.
If any charges for iTalkBB Prime Services are due but unpaid for any reason including, without limitation, non-payment or declined Credit Card charges, iTalkBB may suspend or terminate the iTalkBB Prime Services and all accrued charges shall immediately be due and payable, to include a late fee of the lesser of 1.5% monthly or the maximum allowed by law. If charges cannot be processed to the Credit Card, Customer will be charged a fee of ten dollars ($10.00). Neither suspension nor termination shall relieve Customer from the obligation to pay all amounts owing under this Agreement.
Automatic Renewal of Global Annual Plans.
On or about the Anniversary Date of any Global Annual Plan the plan will be automatically renewed for an additional one year term by charging Customers credit card of record, unless not less than thirty (30) days prior to the Anniversary Date, Customer provides iTalkBB notice of Customer's desire to cancel service or change to a different calling plan or payment plan.
Applicable Regulatory Fees, Surcharges, System Access Charges, Customer Equipment Maintenance/ Management Charges, and Intellectual Property/Legal Compliance Fees.
Federal, state, provincial, county, municipal and local governments may assess regulatory fees, contribution fees, emergency dialing charges, surcharges and other compliance fees on your iTalkBB Prime Services. Independent third party providers may charge regulatory and administrative fees, legal/intellectual property compliance charges, equipment maintenance and management fees, surcharges and access fees for services that iTalkBB Prime is required to pay in order to enable your access to global public telecommunications networks. iTalkBB Prime Services may assess network access fees in applicable markets. These charges may be assessed to you as a flat monthly fee, a percentage of your iTalkBB Prime monthly service charges or both, and may change from time to time without notice. You are responsible for all such fees and charges, now in force or enacted in the future, that arise from your subscription for iTalkBB Prime Services. Such charges are in addition to your iTalkBB Prime Services charges and will be charged to your account according to the plan or payment method you have selected. Applicable portions of such fees and charges are paid to governmental agencies, third parties or retained by iTalkBB to offset applicable costs associated with your subscription for iTalkBB Prime Services. No such fees or charges shall be included in any refund under this Agreement. Applicable Federal Universal Service Funds are included in such fees and charges but in no event is any customer charged more Federal Universal Service Funds fees than allowed by the Federal Communications Commission.
These fees and charges do not include applicable state, county, city or special district sales taxes. All applicable sales taxes are added to your monthly or annual billing (see FAQs below). iTalkBB collects these sales taxes from you and pays them over to the appropriate taxing authority.
Several from the FAQs on the customer self-service page that do not mention sales tax will be applied….
Why do I have multiple charges on one monthly bill?
Here are some possibilities:
For new customers, your credit card has been charged with activation fee and shipping and handling fee during sign up. When you use your iTalkBB Prime Services for the first time, the monthly fee and "Applicable Regulatory/Compliance Fees and Charges" for the first month is automatically charged. Therefore, you will see 2 charges on your credit card statement during the first month.
For all the unlimited calling plan users, iTalkBB Prime Services will make one charge at the beginning of the month which includes current monthly fee, "Applicable Regulatory/Compliance Fees and Charges", and applicable international long distance charge from the previous month. Within one billing cycle, if your long distance charge exceeds $20.00, your credit card will be automatically charged for $20.00 before the next billing cycle.
If you are not an unlimited calling plan user, your credit card will be charged for the monthly fee and Applicable Regulatory/Compliance Fees and Charges when the account is established. Starting from the second billing cycle, your monthly payment will include monthly fee, Applicable Regulatory/Compliance Fees and Charges, and the applicable local/domestic long distance/ international long distance charge from the previous month. Within one billing cycle, if your local/domestic long distance/international long distance charge exceeds $20.00, your credit card will be automatically charged for $20.00 before the next billing cycle.
What is the Applicable Regulatory/Compliance Fees and Charges?
The iTalkBB Prime Services Applicable Regulatory/Compliance Fees and Charges is an additional charge over and above the basic fee for your iTalkBB Prime Services. iTalkBB uses this fee to pay our regulatory-related fees and expenses, including federal, state and local telecommunications regulatory fees and charges, emergency dialing fees, access charges for US and foreign publicly switched networks, intellectual property and network confidentiality charges, number portability charges, and related legal and administrative fees. It is $3.95 per phone number per month. If you are an annual plan participant user, you will be charged the annual amount of iTalkBB Prime Services Applicable Regulatory/Compliance Fees and Charges upon your sign up and on each annual anniversary.
How much is the iTalkBB Service Applicable Regulatory/Compliance Fees and Charges?
It is $3.95 per phone number per month.
What fees are included in the "Applicable Regulatory/Compliance Fees and Charges"?
Applicable Regulatory/Compliance Fees and Charges include Federal, state, provincial, county, municipal and local government’s regulatory fees, contribution fees, emergency dialing charges, surcharges and other compliance fees accessed by such government entities on your iTalkBB Prime Services. Independent third party providers may charge regulatory and administrative fees, legal/intellectual property compliance charges, equipment maintenance and management fees, surcharges and access fees for services that iTalkBB Prime Services is required to pay in order to enable your access to global public telecommunications networks. may assess network access fees in applicable markets. These charges may be assessed to you as a flat monthly fee, a percentage of your iTalkBB Prime Services monthly service charges or both, and may change from time to time without notice. Such charges are in addition to your iTalkBB Prime Services charges and will be charged to your account according to the plan or payment method you have selected. Applicable portions of such fees and charges are paid to governmental agencies, third parties or retained by iTalkBB to offset applicable costs associated with your subscription for iTalkBB Prime Services.
What are my monthly recurring costs?
Your recurring monthly charges will include the monthly fee of the iTalkBB Prime Services plan you have chosen, plus Applicable Regulatory/Compliance Fees and Charges, which will be collected with a flat $3.95 monthly fee or a percentage of your iTalkBB Prime Services monthly service charges.
How are the Applicable Regulatory/Compliance Fees and Charges billed to the Customer?
Monthly plan customers will be charged on monthly basis for plan fees. The $3.95 flat fee will appear as a separate item from service charges in the iTalkBB Prime Services statement. However, it will only show the total of these two amounts in customer's credit card statement. Annual plan customers are to be charged upon signup or renewal.
What are Telecommunications sales taxes?
In June 2018 the United States Supreme Court decided the case Wayfair vs. South Dakota. In that decision the Supreme Court changed the law and the new law requires online sellers, like Amazon, eBay, Wayfair, Etsy, and iTalkBB Prime Services to collect sales taxes in most US States. iTalkBB is required to collect these sales taxes from you and pay them over to the appropriate taxing authority. iTalkBB will begin collecting and paying sales taxes to taxing authorities in certain states on December 1, 2018 for states that have made the new law effective by that date. iTalkBB will collect sales taxes from customers in other states as the new law becomes effective in those states.
Credits
Customer acknowledges and agrees that the iTalkBB Prime Services are provided "as is, where is". No credit allowances shall be made for interruption of iTalkBB Prime Services.
Promotions
iTalkBB Prime Services may, in its sole discretion, from time to time offer promotions or discounts on fees. Customer must enter any promotion or discount codes upon initial purchase of the iTalkBB Prime Services to take advantage of such discounts.