iTalkBB | Contact Us

24/7 customer service

We Provide Customer Support 365 Days of the year
in English, Mandarin, and Cantonese

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For Support-iTalkBB Home Phone：1-877-482-5503

For Support-iTalkBB Chinese TV：1-855-482-5588

For Sales：1-877-482-5522

Customer Service for Mainland China：400-608-8263

iTalkBBFiling a claim, making a payment, or check your account balance. Help is here for you.

WeChat Us

You can choose to send texts, photos, videos, or audios to explain your request via Wechat. Our Wechat customer service staff are ready to help you 24/7.

Scan the QR code above with your Wechat, or find "iTalkBBCA" directly in your Wechat and just follow us!

Email Us at

support@italkbb.com

You can also email us. We aim to answer your email within 5 business days. Emails will be answered in the order that we receive them.

Customer Complaints: iTalkBB makes every effort to resolve your concerns conveniently and professionally in both English and Chinese 24/7. Should you have any questions, follow these steps to ensure your issue is resolved timely:; 1. Contact iTalkBB Customer Care at 1-877-482-5503 or support@italkbb.com.; A Representative will strive to resolve your concern, including transferring you to another team as needed.; 2. Request to speak with Customer Care Department within iTalkBB.; If the Representative or referred team is not able to correct your issue, request to speak with the Representative's Supervisor.; Most concerns are resolved by Supervisor, but if necessary, you will be transferred to Support Manager, where your complaint will undergo further review.; Support Manager will contact you within three to five days concerning your escalated request. If they are unable to meet this deadline, you will be informed of when you can expect a response.

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.